Beauty Studio Gift Vouchers
We offer a wide range of gift vouchers that can be used for treatments or products. Vouchers can be purchased by phone, in person at the salon, or conveniently through our website. You can choose to have the voucher emailed directly to you or the recipient, or posted for an additional postage fee.
- Vouchers are valid for 1 year unless stated otherwise.
- Vouchers redeemed within the first year are redeemable at full value.
- Vouchers redeemed between 1 and 2 years will be redeemable at 75% of their original value.
- Vouchers redeemed between 2 and 3 years will be redeemable at 50% of their original value.
- Vouchers cannot be redeemed after 3 years from the purchase date.
- Vouchers are non-refundable and must be redeemed by the expiry date. It is your responsibility to ensure the voucher is used before the expiry date.
- Photocopies of vouchers are not accepted.
- Vouchers cannot be used to purchase other vouchers.
- If there is a price increase at the time of redemption, the difference must be paid
Payment options
We accept Bradbeers gift vouchers, Beauty Studio gift vouchers, cash, Visa, Mastercard, Maestro, Solo, Electron and American Express. The Beauty Studio have a no refund policy on all purchases for ‘change of mind’ reasons.
Consultations
It is important that you inform us of any health conditions/allergies. It is also your responsibility to inform us of any changes to your health since your last visit. We reserve the right to refuse treatment or request a doctor’s note for any reason. If booking a course of treatments the entire payment is made up front. We are GDPR compliant.
Appointment reminders
In order to avoid no-shows, a text appointment reminder will be sent out automatically 24 hrs before your appointment. Please reply promptly with a ‘Yes’ to confirm your appointment. Alternatively we will call you to confirm. To opt out of this please let us know.
Special offers
Throughout the year we offer a variety of special offers. Please check with The Beauty Studio or visit our website www.beauty-studio.co.uk for further details. our WhatsApp group for exclusive offers. Please ask at reception for more details.
Discounts
Only one discount can be applied per sale. The highest discount available will be applied.
Under 16’s and students
We offer 15% off for under 16’s and students (showing a valid student card) on all products and limited treatments. Any treatment for under 16’s will need to be accompanied by a parent or guardian and a consent given for the treatment.
Ear piercing is available for children aged 7 and up. Discounts do not apply to ear piercing services.
WhatsApp broadcast Beauty Studio group
Please let us know if you would like to be added to our WhatsApp group for exclusive offers. Please ask at reception for more details.
We aim to keep you updated with a quarterly newsletter. Please let us know if you wish to opt out.
Patch Testing
It is mandatory for a patch test to be carried out at least 24 hrs prior to your first appointment for Microblading, Tinting, Eyelash Lifting and Luminfusion. If we happen to change the product brand or if you have had a break of more than 6 months, then a new patch test must be repeated.
Cancellation and no-show policy
We really do our best not to cancel or re-arrange your appointments and run to time. We really appreciate you doing the same.
We understand that sometimes you may have to cancel an appointment. Please give us at least 24 hours notice, otherwise a strike may be incurred. If you need to cancel, please give us a call. Full payment will be taken at the discretion of The Beauty Studio if there is a poor history of no shows or regularly cancelling appointments at short notice.
Booking fee
At The Beauty Studio, we now require a booking fee of 25% of the total cost for appointments over 1.5 hours. This fee will be charged at the time of booking and will be deducted from your final bill after the service or treatment. If you need to cancel, the booking fee will either be refunded or credited to your account, provided you give us at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice will result in the booking fee being retained to help cover our overhead costs.
We operate a 3 strike system
When a client fails to attend or does not give us 24 hrs notice – a strike will be incurred. 3 strikes and a full payment will be required up front should you wish to re-book.
Late appointments
If you are late for an appointment, we will try our best to give you the best possible treatment in the time remaining. However, we do ask you to respect that the full charge will still apply. This ensures that we do not delay other clients who may be visiting.
Guarantee
If for any reason you are not satisfied with your treatment/service please contact us within 72 hours of receiving your treatment. We will endeavour to resolve any concerns.
Shellac
Whilst most shellac applications will last up to 14 days, this is dependent on many things and is not guaranteed. It is our policy that we guarantee shellac applications for 10 days. If you experience any issues with your shellac please contact us straight away. We will happily repair any defects within the 10 days free of charge. However if you would like a repair after the 10 days then there will be a charge. In the case of a gel soak off (not shellac and has been done at another salon) there will be an extra charge.
